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Unwanted Products

In general, you can return an unwanted product to us at no charge, provided: 

  • It is undamaged and unused, with the original labels and stickers still attached; 
  • iIt is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • It is not missing any accessories or parts;
  • It is not listed in section 2 – Products not eligible for return; and 
  • You log a return on the Website within 30 days 

We will collect the product from you at no charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.  

Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects. 

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

Refund: Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).  Please bear in mind that refunds can take 5 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories. .

If we accidentally deliver the wrong product to you or if the product is not as described on the Website (or if it is missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).

If you have any further questions please get in touch with us.

GROUP OF COMPANIES

  • DRA - Distributed Renewable Assets
  • Mesure - M&V Services
  • GIC - Green Investment Corporation
  • LTM Advisory Services
  • LTM Carbon Tax Advisory
  • LTM Property Valuations
  • LTM eSUMS
  • Hydro Power Generation

Contact us

Phone: Call centre 087 149 2691

Email: SSO@LTMEnergy.co.za

Head Office:

 Building 3, Midridge Office Estate North, International Business Gateway Park, Cnr New Road and Sixth Road, Midrand, 1684

 
 
 

 

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Copyright 2022 © LTM holdings
  • Home
    • Our Values
    • Our Business
    • Strategic Partners
    • Industries We Serve
    • Who Are We
  • ONLINE STORE
    • LTM Store
    • Residential Green Solutions
    • eBucks Shop
    • PV System Size Calculator
  • LTM Energy
    • About Us
    • LTM Team
    • Accreditations
    • Awards
    • Project Gallery
  • LTM Water and Sanitation
    • About Us
    • Project Gallery
  • Subsidaries
    • Alliance Energy
    • LTM Carbon Tax Advisory
    • GIC – Green Investment Corporation
    • DRA – Distributed Renewable Assets
    • Mesure – M&V Services
    • Conduit Hydro Power Generation
  • Self Audit Forms
    • Solar PV
    • C&I
  • CSI
    • CCBSA
    • Yenzani Children’s Home
    • Food For Life
  • FAQs
  • News
  • Contact us
    • Careers
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