Unwanted Products

In general, you can return an unwanted product to us at no charge, provided: 

• It is undamaged and unused, with the original labels and stickers still attached; 
• iIt is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
• It is not missing any accessories or parts;
• It is not listed in section 2 – Products not eligible for return; and 
• You log a return on the Website within 30 days 

We will collect the product from you at no charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.  

Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects. 

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

Refund: Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).  Please bear in mind that refunds can take 5 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories. .

If we accidentally deliver the wrong product to you or if the product is not as described on the Website (or if it is missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).

If you have any further questions please get in touch with us.